Can I get a refund for downloadable software?	Top of page

There are NO REFUNDS on downloadable software. Customers should contact CMS Products before purchasing downloadable software if they have any questions regarding the product. Customers should carefully study the product information before purchasing.

How do I re-download a copy of the software?	Top of page

In order to download software again, you need to know the email address and password you used when purchasing. Then go to the My Account" button on the Shop CMS button at the top of our Web site and enter the appropriate information into the spaces provided or simply click here. Once logged in, select View Order Status & History, then click View button, the Download link will be shown on your order. To locate your activation code if you purchased a downloadable version, click View Email link, you will see the 20 or 25 character activation code on your order just below the product description.

If you purchased the CD version, your activation code will be provided on the envelope for your software, we do not provide activation codes when purchasing the CD version on its own.

If you are having trouble downloading, please consult our Download Help.

Can I get a replacement CD if original is lost or broken?	Top of page

CMS can provide replacement CD's at a cost of $9.99 + tax & shipping & handling for most products. A verifiable invoice number or purchase receipt will be required. Please contact the sales department at 714-424-5520 or 800-327-5773.

What is CMS Support Policy ?	Top of page

CMS provides unlimited telephone technical support for Customers Monday through Friday at (714) 424-5520 between the hours of 7:00am and 5:00pm PST. Free technical support can be obtained via this web site by visiting the support area where our Support Request Form, Technotes, Manuals and Patch Files are available.

CMS also provides free support via email. We will respond to each support request within one (1) business day. Please fill out the support request form, providing as much information about the nature of your problem as possible. A support agent will review your request and respond via email.

Where Do I Locate My Activation Code?	Top of page

When you order professional or enterprise versions of CMS's BounceBack software, you are required to enter an activation code when installing the program. The activation code for the CD version is located on the the reverse side of the CD envelope. When ordering a download of the program, the activation code is displayed during the last page of ordering and is also emailed to you upon completion of your order.

If you purchased a download of BounceBack, the activation code is shown on screen upon order completion along with the link to download. The product activation code is 20 characters and can be also be located beneath the product description in the order confirmation email.

If you need to re-download the software installer, you can find the the link to download on your order when you log into your account on our web site. Go into View Order Status & History, and then click View. The link will be found in the box marked Download(s). From View Order Status & History screen, you can also click View Email, to access activation codes. If you have any trouble accessing your link or activation code, please contact us at sales@cmsproducts.com or call us at 800-327-5773.

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